“What if we get an incorrect or incomplete address?” If we ship an item or order to an incorrect address then it will be returned to us. Unfortunately, shipper charge us a flat KShs. 1500 to return the package, which we must in turn charge you.
Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. Our shipper ( Fargo Courier , Sendy) does not always call us to tell us that there is a
problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your item arrives in perfect condition and as soon as possible.

Are your delivery times guaranteed?

We do our best to make sure your order arrives to you as soon as possible or as is indicated in our delivery times. If our delivery partner misses the delivery then we will refund the shipping. Please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters void the delivery guarantee.

Can I send a package internationally?

Taz Gift Shop does not currently ship internationally. 

Do recipients have to be present to receive their packages?

As long as there is someone to receive the parcel when delivered we will deliver to the address assigned in the checkout process. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day.

How do you package your items?

We use state-of-the-art instant foam packaging in carefully packaged carton boxes and or gift bags/gift baskets or boxes. If required, The foam is perfectly formed to the contents of your gift and will require zero cleanup or hassle.

During warmer months, if chocolates or other edibles are ordered they will arrive with ice packs and cannot be shipped over the weekend. We do this to make sure that you’re your items arrive in best condition.

What if the gift is going to a hospital?

If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What if the gift is going to a college?

If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room or Reception. This occurs even unless exact address, complete with door number, is on a package. Please ensure for college deliveries a contact name and number is provided of direct receiver of item.

What if the gift is going to a business?

If a gift is being shipped to a business, our rider or delivery person will deliver the package to the designated area where they deliver all other packages to the company. This may be a reception, front or a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the item reaches the correct person.

Exchange/Substitution Policy

In some isolated cases, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal value with your permission. We will always inform you once an item is not in stock and whether you accept an alternative.